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Frequently Asked Questions (FAQs)

Here we try to answer the most frequently asked questions. If you have a specific question that is not answered here, please contact us

Reader Questions

Q: How can I contact my favorite author?
Many of our authors have their own websites with email contact information. If your favorite author does not have a website or contact information, you may write to the author in care of Mundania Press.

Customer Questions

Q: What payment options do you offer?
We accept Visa, Mastercard, American Express, Discover Card, and PayPal. Our shopping cart resides on a secured server for maximum protection of your information.

Q: What do I do if there was a problem with my order?
Contact us at books@mundania.com. Be sure to include all the details so we can help fix any problems as fast as possible.

Q: Who do I contact if I haven't received my order?
When you place an order, our shopping cart will email you a confirmation of the order, and if you are ordering eBooks, the download links to your eBooks will be included on the confirmation. Sometimes we've found that an email address was inadventantly entered incorrectly. Please double-check your email address on your order. Other times our confirmation email may be erroneously identitfied as spam and gets filtered out to your junk folder, or even your ISP's junk folder. If you add the Mundania.com, Phaze.com, and Awe-Struck,net domains to your 'friends' list, this will usually help to keep our emails out of the spam and junk folders. If you do not receive the confirmation email, and cannot find the confirmation in your junk or spam folders, please contact us at books@mundania.com right away. Be sure to include all the details so we can help fix any problems as fast as possible.

Q: How long does it take for your email confirmation to be sent?
The email confirmation is sent instantly when you finish your order.

Library, Bookstore, and Wholesale Ordering Questions

Q: What are your terms for ordering for resale?
Here is a link to the Wholesale Ordering and Volume Discounts (Libraries and Bookstores) information.